Refund Policy

This policy applies to subscription fees paid for access to the Payday South Africa platform. Payments are processed by PayFast, our third-party payment processor. Subscriptions are billed monthly in advance, as described in our Terms of Service.

New accounts may include a free trial period, shown at sign-up, during which you can evaluate the full platform without providing payment details. We encourage you to use the trial to confirm that Payday South Africa meets your needs before subscribing.

Because subscriptions are billed monthly and can be cancelled at any time, we do not provide refunds or credits for partial billing periods, unused time, or months where you did not use the platform. When you cancel, recurring billing stops and you retain full access until the end of the period you have already paid for — see the Cancellation Policy.

We will refund in full any payment that was charged in error, including:

• Duplicate charges for the same billing period.
• Charges made after a cancellation correctly took effect.
• Charges that do not match the subscription plan you selected.

Please notify us of a suspected billing error within 30 days of the charge so we can investigate and correct it promptly.

Contact us using the details below, including the business (tenant) name on the account, the date and amount of the charge, and a short description of the issue. We aim to respond within 5 business days.

Approved refunds are processed back through PayFast to your original payment method. Depending on your bank, the refund may take 7–10 business days to reflect after it is processed.

Nothing in this policy limits any rights you may have under applicable consumer protection legislation, including the Consumer Protection Act 68 of 2008 (South Africa) or applicable Namibian consumer protection law. Where such legislation grants you a refund right that exceeds this policy, the legislation prevails.

To request a refund or query a charge, please contact us at: